About Us

So you want to find out a little more about us…

 

Who are we?

We’re a small family run business based in Great Offley a beautiful village just outside Hitchin in Hertfordshire, and we have a fantastic team who take their work seriously but also like to have some fun, you’ll find us professional but we’re not stuffy or unapproachable.

We are one of a very small number of companies in the UK who have dedicated premises and equipment for rug cleaning, rather than ‘the garage’ or ‘driveway’ other cleaners may use.

Gold Star Rug Care was born in January 2001 – as part of Gold Star Furnishing Care by Dean & Marie who wanted to create a business that was different from most trade or service based businesses. They wanted a business that showed it cared about its customers and their homes, a business our customers could trust and rely on and would still be around in years to come, in fact, many of our customers from our early years are still working with us and have become friends, they’ve seen our children grow up, leave school and even have children of their own.

All of the team, except for Top Dog Maggie, although she does like a nice rug, have great knowledge of rugs and are continuously learning through extensive training courses in-Maggie in office with visitor house and offsite at training schools, so you can be sure we’re giving your rugs the best clean and care and you the best service and advice.

When you first call us you’ll more than likely speak to Jade, you may be lucky and get Marie answering the phone if we’re busy, they’ll have a chat with you to find out a little about the rugs you want cleaning and answer any questions you may have, Don’t worry, there is no hard sell, that’s one of the things we pride ourselves on.

Gary or Hayden will collect your rug from you unless you want to drop it into us, we’re more than happy for you to do that, we’ll even make you a coffee or tea, and you can say hello to Maggie too, it’s then down to Dean to get your rug looking fresh, clean and bright again.

Take a look at the bottom of the page to find out a little more about the team.

 

What do we do?

Simple, we clean rugs, any type of rug, but we clean them safely and correctly.

We pride ourselves on excellent customer service with fantastic cleaning results, we’ve wowed hundreds of customers with the transformations of their rugs. Take a look at what a few of them say by clicking here Rug Cleaning - pile of rugs waiting to be cleaned

We don’t just clean rugs from Great Offley, that wouldn’t keep us very busy, we’ll collect your rugs from most areas in Herts & Beds, but don’t worry if you’re in another area, we can usually sort something out, you can drop your rugs in to us or we may still be able to collect them but they’ll probably be an additional cost to collect and return them. We’ve cleaned rugs from all over the UK, some have been dropped into us other customers have couriered their rugs to us.

 

 

Why should you trust us?

As well as all those customers who we have wowed over the years and the extensive training we’ve had, and keep having, we also have the following accreditations which we’re pretty proud of.

Rug Care specialist Rug Cleaning Logo

Woolsafe Fibre Care Specialist LogoNCCA LogoTextile Pro Rug Cleaning Logo

Take a peek inside and see a little more about who we are and what we do

 

 

Meet The Team

Here you can find out a little more about each member of the team

Maggie

Maggie

Top Dog and Grr-eeter

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Marie Haywood

Marie Haywood

Boss Lady

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Dean Haywood

Dean Haywood

Who knows!

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Jade Gentle

Jade Gentle

Job Position

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Emma Inns

Emma Inns

Job Position

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Iain Whitlock

Iain Whitlock

Job Position

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Hayden Haywood

Hayden Haywood

Job Position

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