Our 10 Step Rug Cleaning Process:
Our clients know that we consistently deliver exceptional and personalized rug cleaning services, which is why they keep coming back to us.
Understanding how we achieve such outstanding results every time is just as important.
With years of experience and training, we have developed our ’10-Step Rug Cleaning Process’ that deep cleans, treats, and dries your beautiful rug, ensuring it receives the love and care it deserves.
While the specific cleaning methods within this process may vary based on your rug type, rest assured that we always use safe and appropriate cleaning solutions and techniques tailored to your rug’s needs.
Explore our comprehensive ’10-Step Rug Cleaning Process’ below to understand why you shouldn’t let just anyone clean your rug at home and why our services reflect true value.
Step 1: Pre Clean Inspection
Once your rug arrives at our Rug Studio, the first step is a thorough pre-clean inspection.
During this inspection, we check for any pre-existing damage such as dye bleed, stains, areas of wear, abrash, white knots, and more, all of which are noted on the inspection sheet.
We then measure your rug to verify the dimensions you provided. We will then confirm the price with you in writing, including any areas of concern and expectations noted during the inspection.
As long as the initial information you provided is accurate, the confirmed price will be within the guide price given.
Our detailed inspection process ensures we select the right cleaning method for your rug!
We will not begin cleaning until we receive your approval.
Step 2: Dry Soil Removal
Step 2 in our 10-step process is crucial and arguably the most important part of any cleaning procedure. Cleaning without first removing the dry soil would simply turn the soil into mud!
Rugs are designed to conceal soil, and it’s not uncommon to extract several pounds of soil from just one rug. Imagine trying to do that at home.
Dry soil removal involves mechanically beating your rug—a modern and more effective version of beating it over the washing line, just like grandma used to do. Vibrations applied to the back of your rug loosen the dry soil, allowing it to fall away through a grid.
This step not only removes dirt but also prevents abrasion damage to the fibres of your rug.
By the end of Step 2, your rug will already feel much lighter!
Step 3: Rug Soak & Decontamination
Some rugs benefit from a pre-wash bath in a cleaning solution. This step helps loosen soils from the fibres, making the washing process more thorough and effective.
If your rug has been exposed to contaminants such as pet urine, smoke, mould, or mildew, it may need to be decontaminated by soaking in a specialist odour treatment solution.
Step 3 in our Rug Cleaning process aims to reduce these odours as much as possible. While we strive for the best results, it’s important to note that not all odours can be completely eliminated, but we will do our best to minimise them.
Step 4: Rug Washing
In step 4, we undertake the appropriate washing process tailored to your specific type of rug. This may involve submerging your rug in cold water, treating it with specialised shampoos, gently agitating it with soft brushes, or using extraction or low moisture cleaning methods, depending on the rug’s requirements.
The washing technique varies based on the type of rug you own.
Our team is extensively trained in all areas of rug cleaning, ensuring your rug is always handled with care and expertise.
Step 5: Spot and Fringe Treatment
At this stage, your rug is halfway through our 10-step process!
We now focus on ensuring your rug achieves its best possible appearance. Any remaining spots or marks will be treated using safe methods and appropriate solutions, ensuring no further damage to your rug.
If your rug has fringes, we take special care to clean and treat them. It’s important to note that some stains on cotton fringes can be permanent, and we never use bleach to whiten them.
Natural fringes are not originally white, and bleach can cause fibres to degrade, leading to deterioration and breakage. We often encounter this issue with rugs that have been improperly cleaned and treated in the past.
Step 6: Rug Rinse
This step ensures that all cleaning solutions used in the process are completely removed.
We will thoroughly rinse your rug with clean, cold water to eliminate the cleaning solution and any dirt. This process is repeated until the water runs clear, indicating that your rug is free of residue.
If not properly rinsed, leftover cleaning solutions can cause your rug to re-soil quickly and feel stiff and rough.
Our goal is to return your rug looking and feeling as good as new.
Step 7: Water Extraction
Once your rug is thoroughly rinsed, we focus on removing as much water as possible.
To achieve this, we roll the rug and place it in a specialised machine called a centrifuge. The centrifuge spins the rug, effectively forcing the water out.
By extracting excess moisture, we significantly reduce the drying time. A shorter drying time helps prevent issues such as colour bleeding, browning, shrinkage, and other potential problems.
Step 8: Grooming and Protector
Once we are satisfied with the cleaning of your rug, we will apply a stain protector if you have requested it. This protective coating on each fibre helps guard against stains and re-soiling, giving you more time to clean up any spills. It also reduces abrasion from general wear and tear.
Next, we groom the surface fibres of your rug to align the pile in one direction and remove any tangles from the fringes.
Step 9: Speed Dry
Your rug pampering is almost complete!
We will hang your rug in our temperature and humidity-controlled drying room, where air movers will circulate warm air to ensure the quickest and safest drying process.
Your rug will remain in the drying room until it is completely dry, verified with an electronic moisture meter for precise results.
By providing optimal drying conditions, we guarantee the safest method for drying your rug.
Step 10: Final Groom and Inspection
When your rug is completely dry, it will be taken out of the drying room and laid out for a final groom and inspection before being released for delivery or collection.
After the inspection, we will wrap your rug in a protective plastic sleeve to safeguard it from dust and soiling during its journey back to your home. Please ensure it is not left in the sleeve once it arrives.
If you need assistance, we can lay out your rug upon delivery.
Ready to give your rug the care it deserves?
Very impressed - great dealing with a family business. Great first class service by friendly professional people.
Marvellous job!! Can’t believe how wonderful they look - thank you so much.
Highly recommend! Been using Gold Star for a few years now. Jade and Marie are always helpful and professional. My rug looks like a brand new and they have very good prices. I will definitely take my rugs to Gold Star in the future! Thank you to the team!⭐️⭐️⭐️⭐️⭐️
I phoned Gold Star having received a flyer through the door. It was comprehensive, giving clear prices and information.
They arrived within two days to give me a quote, explained the process, arranged to my 2 rugs collected, phoned to say they were ready, arranged to have them delivered, all within 3 weeks of my initial phone call.
The rugs scrubbed up beautifully, they look as good as new!
I don’t mind paying a little more for that kind of service, thank you Gold Star.