Our 10 Step Rug Cleaning Process:

Our clients know that we always provide an exceptional and personalised rug cleaning service which is why they keep coming back to us.

But it’s just as important to understand how we produce such outstanding results every time.

Years of experience have led to the creation of our 10-step rug cleaning process that deep cleans, treats, and dries your beautiful rug to ensure it’s given the love and care it deserves!

Even though the cleaning method used within this process will vary depending on your specific type of rug, rest assured that whatever sort of rug you own, the cleaning will only ever involve cleaning solutions and methods that are safe and correct for your rug.

Check out below the full 10-step rug cleaning process we use, it may help you to understand why you should not let anyone clean a rug in your home and why we don’t charge cheap prices.

Step 1: Pre Clean Inspection

Once your rug arrives at our Rug Studio the first step is to carry out the pre-clean inspection.

It will be inspected for any pre-existing damage such as dye bleed, stains, areas of wear, abrash or white knot. If we have any concerns regarding cleaning your rug, we’ll note these on the inspection sheet.

Your rug will then be measured to ensure the sizes you gave us are correct, we will then confirm the price with you in writing and make you aware of any concerns and expectations noted during the inspection.

Our thorough inspection enables us to select the right cleaning method for your rug!

We will not start cleaning your rug until we receive the go-ahead from you.

Rug Cleaning Rug Inspection

Step 2: Dry Soil Removal

Rugs are designed to hide soil, and it’s common to remove several pounds of soil in just one rug! Imagine trying to do that at home.

Step 2 is key to our 10-step process and probably the most important part of any cleaning process. Cleaning without removing the dry soil will turn the soil into mud, this involves mechanically beating your rug, a modern and more productive version of beating your rug over the washing line like grandma used to do. Vibrations directed on the reverse of your rug will loosen the dry soil, allowing it to fall away from the face of your rug, through a grid.

Removing the dirt also prevents any abrasion damage to the fibres of your rug.

By the end of step 2, your rug will already feel much lighter!

Step 3: Rug Soak & Decontamination

Some rugs benefit from a pre-wash bath in a cleaning solution, this will help loosen the soils from the fibres and help make the washing process more thorough and productive.

Your rug may come into us with some sort of contamination such as urine from pets, smoke,  mould or mildew. If this is the case, your rug may need to be decontaminated by soaking in a specialist odour treatment solution

Step 3 will reduce these odours as much as possible, but it is important to be aware that not all odours can be completely removed – but we will do our best.

Step 4: Rug Washing

Depending on the type of rug you own, the washing process will vary.

During step 4, we’ll undertake the correct washing process for your specific type of rug. For example, your rug may be submerged in cold water, treated with special shampoos and agitated with soft brushes, or it may be given extraction cleaning or some rugs require low moisture cleaning.

Our team is fully trained in all aspects of rug cleaning, so your rug will always be in safe hands


Step 5: Spot and Fringe Treatment

At this stage your rug is halfway through our 10-step process!

Now we want to ensure your rug is given the best possible chance to sparkle. We’ll treat any spots or marks that are still visible using safe methods and appropriate solutions without causing further damage to your rug.

If your rug has a fringe, we’ll take the time to clean and treat it. Some staining on cotton fringes can be permanent and we will never use any form of bleach to whiten fringes.

Aside from fringes never being white to begin with, bleach can cause the fibres to deteriorate and lead to them rotting and breaking away from the rug, we see this often with rugs that have been previously cleaned and treated incorrectly. 

 Step 6: Rug Rinse

This step enables us to remove all of the cleaning solution used in the cleaning process.

We’ll run clean cold water across your rug to remove the cleaning solution and dirt. The residual cleaning solution will flow off the rug, and we’ll continue this process until the water runs clear.

If not thoroughly rinsed, cleaning residue left in the fibres may lead to rapid re-soiling of your rug, and it could feel stiff and rough to the touch.

When your rug returns to your home, we want it to look and feel as good as new

Step 7: Water Extraction

Once your rug is thoroughly rinsed, we need to remove as much water as possible.

This is done by rolling the rug and putting it into a specialist machine called a centrifuge, this spins the rug forcing the water out of it.

Removing as much excess moisture as possible helps to reduce the drying time. A shorter drying time helps prevent the risk of colour run, browning, shrinkage and many other issues.

Step 8: Grooming and Protector

Once we are happy with the cleaning of your rug we’ll apply the stain protector if you have requested it.  This puts a coating on each fibre to help protect it against staining and re-soiling and give you more time to mop up any spillages that may occur on your rug, it also helps to reduce any abrasion from general wear and tear.

The face fibress of your rug will then be groomed to lay the pile all in one direction and remove any tangles from the fringes.


Step 9: Speed Dry

Your rug pamper has very nearly finished!

Now, we’ll hang your rug in our temperature and humidity-controlled drying room where air movers will force warm air across the rug ensuring the quickest and safest drying times.

Your rug will not be removed from the drying room until it is completely dry, this is checked using an electronic moisture metre for accurate results.

By ensuring optimum drying conditions for your rug, we guarantee the safest method for drying rugs.

Step 10: Final Groom and Inspection

When your rug is completely dry, it will be taken out of the drying room and laid out, we will give it a final groom and inspection before releasing it for delivery or collection.

Once the inspection is complete, we’ll wrap your rug in a protective plastic sleeve to protect it from dust and soiling during its journey back to your home, it must not be left in the sleeve once it is back in your home.

When we deliver your rug, we’ll also lay it out for you if you require us to.

Ready to give your rug the love it deserves?

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"An excellent service from start to finish"

An excellent service from start to finish - were very happy with the finished result.

"I would highly recommend this company!"

I am delighted with work carried out, rugs came back like new, especially the one that had red wine spilt on it. Staff are very friendly and easy to get a hold of to speak too. Arrived on time and let me know when they were coming beforehand. I would highly recommend this company.

"Will definitely use again"

Excellent service, highly professional, will definitely use again. A job well done.

"We are extremely pleased with the finish"

“Thank you for returning our rug back to us this afternoon. We are extremely pleased with the finish, the colours have come up bright and the fringe is clean again. We will definitely be in touch again.”