What our customers say

 

"Five Star has breathed new life into them."

Extremely delighted with the returned rugs. Five Star has breathed new life into them. Thank you. 

"A real find!"

Fantastic service. A real find - thankyou!

"An excellent service from start to finish"

An excellent service from start to finish - were very happy with the finished result.

"The colours have simply been brought back to life!"

I had my very very dirty and dusty ten year old rug cleaned. The rug has been returned in such good condition I hardly recognise it. The colours have simply been brought back to life - I had almost forgotten what it's true colours were. And as for the weight!! Now that all the brick dust and plaster have been removed, I am now able to carry the rug without breaking my back! A truly superb job. The whole team were professional, courteous and friendly and the fact that the rug was picked up and dropped off is really excellent service. I will definitely be recommending 5 star to anyone and everyone. 

"You has been so helpful, courteous, friendly and fun"

We are so impressed with your services. You has been so helpful, courteous, friendly and fun. We are very happy

"Excellent customer service!"

Excellent customer service! Most efficient company, very pleased with the result on my Chinese rug. Thank you!

 

"We shall be back to use your service again"

‘You offer a brilliant service, Everyone we deal with is courteous and helpful. We are delighted with the rug. Thanks very much and we shall be back to use your service again’.

"The results are fantastic"

I chose 5 star as the company's flyer highlighted the rug cleaning process and it sounded as if it was just what we needed. I wasn't disappointed, the results are fantastic.

"We are so impressed with your services"

We are so impressed with your services. It has been so helpful, courteous, friendly and fun. We are very happy.

 

"I would highly recommend this company!"

I am delighted with work carried out, rugs came back like new, especially the one that had red wine spilt on it. Staff are very friendly and easy to get a hold of to speak too. Arrived on time and let me know when they were coming beforehand. I would highly recommend this company.

"You really do live up to your name!"

I have just had my rugs returned and had to call you straight away. They are lovely, like new and so soft. You really do live up to your name.

 

"Pick up and drop off of the rug was very convenient"

Very comprehensive service, rug which was very grubby is like new. No nasty smells from the cleaning. Pick up and drop off of the rug was very convenient. I would recommend for expensive rugs that need to be cleaned professionally.

"We wanted to use a family owned company"

We wanted to use a family owned company. Job was top quality, service was excellent.

 

"Excellent responsiveness, collection and delivery"

Excellent responsiveness, collection and delivery. Very pleased with how the rug looks.

"It came up like new"

Very impressed with the cleaning, it came up like new.

"A very professional and thorough service"

Five Star provided a very professional and thorough service.

"You can’t improve your service - it was excellent"

You can’t improve your service, it was excellent. Very happy with the service. Rachel was brilliant and Hayden. Many Thanks.

"A big thank you to all the team"

I would like to thank Five Star Rug Care for the professional service you gave from the moment I rang to discuss price etc and the rug was picked up until the time the rug was dropped home. The rug looks brand new. A big thank you to all the team. 

 

"Old rug almost as new!"

Old rug almost as new!

 

"I have given your number to my neighbour"

"Really pleased, I have given your number to my neighbour."

"It feels AMAZING to walk on - you guys are brilliant"

We unwrapped our rug today and put it under the dining table. It feels AMAZING to walk on - you guys are brilliant. Thank you so much.

"You provide a highly skilled service"

We are delighted with the result on our heavily soiled large rug. Particularly impressed with the fringing which we had been warned may be a problem, however, it came up beautifully clean. Overall, a much better job than just your ordinary carpet cleaner, you provide a highly skilled service.

"Fantastic Service"

Fantastic service - really pleased with the results.

"We rolled it out together and it’s like we bought it new!"

We rolled it out together and it’s like we bought it new. It looks all fresh and shiny. We are very happy.

"You said what you did and did what you said!"

Chose you as I liked reading the pamphlet. You said what you did and did what you said.

"An excellent service"

I chose you because I saw your publicity posted to us, an excellent service.

 

"Have already recommended you"

Have already recommended you to friends and relatives.

"I don't think you can improve your service - It was great"

I don't think you can improve your service, it was great. Used your services based on recommendations on web, price and collection service.

"Will definitely use again"

Excellent service, highly professional, will definitely use again. A job well done.

"They are professional!"

I am very happy with the cleaning rug services. They are professional. Now my rug have nice colours and no more bad odours . I really recommend them!

"It is so much brighter and cleaner"

Rug looks great, it is so much brighter and cleaner, I'm very happy with it.

"The stains have been removed"

Lovely, the stains have been removed from my rug and it looks good.

"We are extremely pleased with the finish"

“Thank you for returning our rug back to us this afternoon. We are extremely pleased with the finish, the colours have come up bright and the fringe is clean again. We will definitely be in touch again.”

"The colours have come back so fresh and vibrant"

My rug looks like new and I couldn’t be more pleased. The colours have come back so fresh and vibrant and it smells so nice and clean Thankyou very much. I shall look forward to seeing you in September to clean my suite.

"Have already recommended you to a friend"

Really pleased with the rug and your excellent customer service throughout, have already recommended you to a friend who is looking for someone to clean a rug.

"Can’t believe how wonderful they look"

Marvellous job!! Can’t believe how wonderful they look - thank you so much.

Lovely guys, my dogs enjoyed meeting them, and they were very professionally and efficient
"A big thank you!"

Satisfied with work carried out and how accommodating you’ve been. A job well done considering the age of carpets. The rug came up a treat! A big thank you to all who played a part.

"Excellent professional service"

Very pleased with my rug and carpet cleaning, Excellent professional service. Many Thanks

"Efficient service and a job well done"

I wish to thank the staff of Five Star for their efficient service and a job well done - Our rug looks like new and smells so clean.

"'I will be a repeat customer'"

Great service. Quick & easy. My carpets are now lovely and my rug is gorgeous too. I will be a repeat customer.

"You stuck to dates and times like clockwork - so refreshing"

Obvious in-depth knowledge of needs of old, values, oriental rugs. The end results a joy! Nice smell on return. You stuck to dates and times like clockwork - so refreshing!

"Beautiful colours back on my large Chinese rugs"

I now have the beautiful colours back on my large Chinese rugs and my chair is now fresh and clean. Thank you!

"'Definitely recommend Five Star to our friends and family, they are experts in their field'"

The initial consultation was very thorough and the quote was well explained. We were extremely happy with the service we received from Five Star. Both Kelly and Jade were always very courteous and accommodating whenever I called for information. The knowledge and advice from both Hayden and Marie was invaluable. We would definitely recommend Five Star to our friends and family, they are experts in their field.

"It looks very nearly as good as new"

Thank you. We’re delighted with how much better our rug looks. After twenty years of heavy wear we thought the colour had faded for good, but it turns out it just needed a really good clean. It looks very nearly as good as new.

"Above excellent!"

A most professional service with professional people. The actual finishing of the rug was above excellent. Use these guys for all your carpets and you will not regret!!!

"Five Star is the company name and five stars is the service provided"

Hayden came to collect my rugs for cleaning the day I booked in for carpet clean so that they were ready to be returned the day of the clean. Very efficient and professional service from both Hayden who is very knowledgeable and likeable and Kelly in the office who made all the arrangements. Have used this company now on 3 separate occasions and would definitely recommend. Five Star is the company name and five stars is the service provided.

"I felt the company cared about the service provided and quality of work"

I felt the company cared about the service provided and quality of work and spent time doing the job thoroughly - very pleased.

"'Great dealing with a family business'"

Very impressed - great dealing with a family business. Great first class service by friendly professional people.

"It was so nice to talk to someone who really takes pride in their job"

I just wanted to thank you and your team for cleaning my rug .I'm really pleased how its all blended in. I'd also like to say how extremely helpful you were when I contacted you about my rug. I'd rang so many company's you came out the best! I would not hesitate to recommend or use you in the future as your customer service was excellent. It was so nice to talk to someone who really takes pride in there job. I will contact you in the near future as I'd like all my upstairs carpets cleaned.

"The colours look really rich again"

Just to let you know that the rugs arrived safely today. They look amazing. The colours look really rich again and I don't know how you managed to get the very dirty fringes so clean. I'm sure I'll be in touch again to have some of my other rugs cleaned.